Return & Refund Policy

Thank you for shopping with Words & Canvas.

As all of our products are printed on demand and made especially for each order, please read our Return & Refund Policy carefully before placing your order.

Order Cancellations

Orders may only be cancelled or modified before they enter production.

Once production has begun, orders cannot be cancelled, changed, or refunded, as each item is printed specifically for your order.

If you need to make a change to your order, please contact us as soon as possible at contact@wordsandcanvas.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has been placed.

Returns

We accept returns within 30 days of delivery only if:

• Your item arrives damaged.

• Your item has a manufacturing or printing defect.

• You receive the wrong item.

Because our products are made to order, we do not accept returns or offer refunds for:

• Change of mind.

• Ordering the wrong size, colour, or product.

• Incorrect information or spelling provided for personalised items.

• Minor variations in colour due to differences between screen displays and printed products.

Personalised products, including personalised wall art and personalised mugs, cannot be returned or exchanged unless they are damaged, defective, or incorrect.

Non-personalised tote bags may be returned within 15 days of delivery if they are unused, in their original condition and original packaging. Unless the item is faulty or we made an error, the customer is responsible for return shipping costs.

To request a return, please email contact@wordsandcanvas.com with:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging (where applicable).

Please do not return any item without contacting us first. Returns sent without prior authorisation may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 15 days of delivery at contact@wordsandcanvas.com.

Please include your order number along with clear photographs showing the issue. Once your claim has been reviewed, we will arrange a replacement or refund where appropriate at no additional cost to you.

Personalised Products

All personalised products are created using the information you provide at the time of ordering.

Please ensure all names, dates, spelling, colours, and other customisation details are correct before submitting your order.

Words & Canvas cannot be held responsible for customer-submitted errors and cannot offer refunds or replacements for mistakes in the information provided during checkout.

Exchanges

As our products are printed on demand, we do not offer exchanges.

If your item is damaged, defective, or incorrect, we will provide a replacement or refund where appropriate.

European Union Customers

Under applicable consumer protection laws, the 14-day cooling-off right does not apply to goods that are made to a customer's specifications or are clearly personalised.

As our personalised wall art and personalised mugs are made to order specifically for each customer, these items cannot be cancelled, returned, or refunded once production has begun, except where they arrive damaged, defective, or incorrect.

For our non-personalised tote bags, any applicable consumer rights under local law will continue to apply.

Refunds

If your refund request is approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@wordsandcanvas.com.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: contact@wordsandcanvas.com