Privacy Policy

Last updated: July 11, 2026

At Words & Canvas, we value your privacy and the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

We only collect and use information that is necessary to provide our products and services, fulfil your orders, improve your shopping experience, and operate our business.

We do not sell, rent, or trade your personal information to third parties.

What Information Do We Collect?

We collect information when you:

• Place an order

• Contact us

• Subscribe to marketing communications

• Interact with our website

The information we may collect includes:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment and transaction details

• Order details

• Personalisation details provided for customised products, such as names, dates, messages, or artwork

• Any information you provide when contacting customer support

We may also automatically collect certain information when you browse our website, such as your IP address, device information, browser type, and website activity through cookies and similar technologies.

How Do We Use Your Information?

The information we collect may be used to:

• Process and fulfil your orders

• Create personalised products according to your instructions

• Arrange production and delivery of your purchase

• Provide customer support

• Process refunds and resolve order issues

• Improve our website, products, and services

• Understand customer preferences and improve your shopping experience

• Send order updates and, where permitted, marketing communications

• Prevent fraud and comply with legal, tax, and business requirements

How Do We Protect Your Information?

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure.

Payments are processed securely through trusted payment providers. Words & Canvas does not store your complete credit card or payment account details.

While we take reasonable steps to protect your information, no online system can guarantee complete security.

Do We Use Cookies?

Yes. We use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and improve our advertising and marketing.

You may choose to disable cookies through your browser settings, although some features of our website may not function properly.

Do We Share Your Information?

We do not sell or trade your personal information.

We may share necessary information with trusted third parties who help us operate our business and provide our services, including:

• Shopify (our e-commerce platform)

• Payment providers

• Shipping providers

• Analytics and marketing providers

• Fulfilment partners, including Gelato, who produce and ship our made-to-order products

For personalised products, we may share the information required to create your order, such as personalisation details, artwork, product specifications, and delivery information.

These third parties only receive information necessary to provide their services.

We may also disclose information where required by law or where necessary to protect our rights, customers, or business.

Third-Party Links

Our website may contain links to third-party websites or services.

These websites have their own privacy policies, and Words & Canvas is not responsible for their privacy practices, content, or security.

We encourage you to review their privacy policies before providing personal information.

Marketing Emails

If you subscribe to our marketing communications, we may send you updates about new products, offers, and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

We may still send important service-related communications, such as order confirmations, shipping updates, or customer support messages.

Your Rights

Depending on your location and applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.

To make a privacy request, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@wordsandcanvas.com