FAQ
Are your products made to order?
Yes. All Words & Canvas products are made to order and printed specifically for you after your purchase is placed.
This means your item is created especially for your order rather than being mass-produced or stored as inventory.
Because your order is created after purchase, please allow time for production before shipping.
How long does shipping take?
Production time is required before your order is shipped.
Most products are produced within:
- Posters and unframed wall art: 2–5 business days
- Framed wall art: 2–5 business days
- Mugs: 2–5 business days
- Tote bags: 2–5 business days
After production is complete, delivery times depend on your location and selected shipping method.
Estimated delivery times will be shown at checkout where available.
Please note that delivery times are estimates only and may vary due to courier delays, customs processing, public holidays, or circumstances outside our control.
Will my bundle arrive in one package?
Not always.
If you purchase multiple products, including bundles, your items may be produced at different production facilities.
For example, a bundle containing wall art, a mug, and a tote bag may be fulfilled separately depending on production availability and location.
If your order is split into multiple shipments, each package will have its own tracking information where available. Your items may arrive on different days.
Why did I receive only part of my order?
If you have received only some of your items, don't worry — the remaining products may still be on their way.
Some products are produced and shipped separately, which means items from the same order may arrive in different packages and at different times.
You will receive tracking information for each shipment where available.
Can I return or exchange my order?
Because our products are made to order, we do not accept returns or offer exchanges for change-of-mind purchases.
We only accept returns if:
- Your item arrives damaged.
- Your item has a manufacturing or printing defect.
- You receive the wrong item.
If your order is eligible, please contact us within 15 days of delivery at contact@wordsandcanvas.com with your order number and clear photos of the issue.
If your claim is approved, we will arrange a replacement or refund where appropriate.
Please refer to our Return & Refund Policy for full details.
What happens if my item arrives damaged?
We want you to love your purchase.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at:
Please include your order number and clear photos of the item and packaging so we can review the issue and help resolve it as quickly as possible.
Can I cancel or change my order?
Because our products are made to order, production may begin shortly after your order is placed.
If you need to make a change or cancel your order, please contact us within 3 hours of placing your order at:
We will do our best to accommodate your request. However, once production has started, we may not be able to make changes or cancel the order.
After this time, orders cannot be cancelled as they may already have entered production.
How can I track my order?
Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information where available.
Please allow some time for tracking details to update after your order has been dispatched.
Do you ship internationally?
We currently ship to customers across Australia, the United States, and New Zealand.
Shipping options, costs, and estimated delivery times vary depending on your location, product type, and selected shipping method.
For more information, please visit our Shipping & Orders page