Returns & Refunds Policy
Thank you for shopping with Words & Canvas.
As all of our products are printed on demand and made specifically for each order, please read our Return & Refund Policy carefully before placing your order.
Order Cancellations & Changes
Because our products are made to order, production may begin shortly after your order is placed.
Orders may only be cancelled or modified within 3 hours of placing your order, provided production has not already started.
If you need to make a change or cancel your order, please contact us as soon as possible at:
We will do our best to accommodate your request. However, once production has started, we may not be able to make changes, cancel the order, or issue a refund, as each item is printed specifically for you.
After production has begun, orders cannot be cancelled or modified.
Returns
Because our products are made to order, we do not accept returns or provide refunds for:
- Change of mind.
- Ordering the wrong size, colour, or product.
- Incorrect information or spelling provided for personalised items.
- Minor variations in colour due to differences between screen displays and printed products.
We accept returns or provide replacements/refunds within 15 days of delivery only if:
- Your item arrives damaged.
- Your item has a manufacturing or printing defect.
- You receive the wrong item.
To request assistance, please email:
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging (where applicable).
Please do not return any item without contacting us first. Unauthorised returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 15 days of delivery at:
Please include your order number and clear photographs showing the issue.
Once your claim has been reviewed and approved, Words & Canvas will provide a replacement or refund where appropriate at no additional cost to you.
Personalised Products
All personalised products are created using the information provided by you at the time of ordering.
Please carefully check all names, dates, spelling, colours, and customisation details before submitting your order.
Words & Canvas cannot be held responsible for customer-submitted errors and cannot provide refunds or replacements for mistakes made during the ordering process.
Personalised products, including personalised wall art and personalised mugs, cannot be cancelled, returned, or exchanged once production has started, unless they arrive damaged, defective, or incorrect.
Exchanges
As our products are printed on demand specifically for each customer, we do not offer exchanges.
If your item arrives damaged, defective, or incorrect, we will provide a replacement or refund where appropriate.
European Union Customers
Under applicable consumer protection laws, the 14-day cooling-off right does not apply to goods that are made to a customer's specifications or are clearly personalised.
As our personalised products are made to order specifically for each customer, these items cannot be cancelled, returned, or refunded once production has begun, except where they arrive damaged, defective, or incorrect.
Any applicable consumer rights for non-personalised products will continue to apply.
Refunds
If your refund request is approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: contact@wordsandcanvas.com